Return Policy
The buyer has right to return goods within 30 days from receiving the shipment without explanation. Goods must be returned in the original package, in the same condition (not damaged) and complete with all accessories. The buyer is responsible for freight charge. We do not accept COD shipments. We will refund your money after inspecting the returned goods.
Return Instructions
The buyer is responsible to check the received shipment for any damages to the packaging, or goods themselves. If the goods show sign of any damage he/should immediately make a claim to the shipper who delivered the package. All shipped goods are insured, so freight company is responsible for all damages during the transportation time period. Based on the claim record will the buyer receive reasonable discount, or new product will be sent.
In case of claims, because of mechanical damages, which were not possible to discover immediately when receiving the goods, the buyer should make a claim to seller (ELEN company) by e-mail to: sales@elen.sk. The seller should include all necessary contact information (name, address, telephone contact, order number) and description of the damage.
Later claims, because of mechanical damage reasons will not be accepted by the seller. The buyer is responsible for all freight charges, the seller pays freight charges for returning repaired goods back to buyer (for justifiable claims only). Shall the fault be unrepairable, the seller will replace faulty product with a new one, will replace it with a new type after agreement with the customer while the seller will make a refund to the buyer, or the buyer will pay if the price of new product is higher. Warranty does not cover damages caused by wearing (including standard wear, or abuse), contamination, maintenance neglection, or by using the goods in conditions, or environments for which the goods were not designed. Warranty also does not cover damages caused by higher power including natural disaster, abnormal weather conditions, lightning, or vandalism.
In case of unjustifiable claims, goods will be returned back to buyer with statement why the claim is not justifiable. The seller will process the claim without unreasonable delays, within 30 days from the claim the latest.
Justifiable warranty claims will prolong the warranty by the claim period. If the warranty claim was fulfilled with a product replacement then the warranty will start again from the date of claim completion. The seller will notify the buyer about claim completion either by phone, or e-mail and will send the goods on his own expense to the buyer.